LTI has staff distributed throughout the United States and resources in various countries in Europe and Asia in order to provide around-the-clock support, 7 days a week. We provide technical expertise, leveraging the experience and abilities of our subject matter experts. Using proven operational processes and procedures administered by the LTI Operations team, we offer high-quality Global services to customers in Europe, Asia and the Americas. With service level metrics consistently exceeding 99%, LTI has a proven track record of providing excellent service while driving down cost. Our 7X24 US team provides ownership of all support calls and issues, working with support teams in the various poles for additional coverage or local execution when required.
LTI has the proven ability to quickly establish a legal presence in other countries as required and has successfully established highly functional partnerships throughout the globe, allowing our company to create a support model that is tailored to the needs of the customer.
At the heart of the LTI service model is the strength of the core team. When a client works with LTI, they get more than a dedicated individual or team assigned to their engagement: clients get access into the entire LTI team. LTI has fostered an environment where team members are encouraged to assist each other across clients. Our cross-client support model allows LTI to develop best practices that are shared across our client base. Team leaders share successes as well as challenges, providing our clients with a think-tank approach to providing proven IT and business solutions.
Because the LTI team is distributed geographically, service is not compromised when there are major disruptions in one area due to storms, power outages or natural disasters.