A recent Gartner article identifies a marked shift in organizational financial models, from investment in IT as a capital expenditure to managing IT as an operating expenditure. Operating under this new model, organizations would pay for IT services based on the parameters of usage and volume. Compensation for access to new utilities and the usage of these would require that organizational budgets for external IT spending and decision making become more essential and subject to critical, more thorough examination by operating components.
Gartner predicts that the role of internal IT departments will evolve to influence and integrate organizational IT architecture in order to assimilate externally provided IT. Thus, internal IT departments would more likely concentrate on the management of externally acquired services instead of focusing attention on tasks such as writing and managing code. Gartner adds that the entire enterprise may elect to redefine the role and organizational location of IT. If it is determined that IT should be more distributed, the balance of decision making in regard to IT would lean more heavily on the operating components than on the IT organization.
Customization considerations will be replaced by the notion that business processes meet specific organizational needs. Users purchasing technology will expect, in fact demand, that enhanced IT functionality be delivered more immediately, in a simple and straightforward, standardized fashion. The demarcation of core and noncore business processes will also become an important component of organizational strategy.
Gartner states that service providers will make a considerable investment in IT assets, with improvements affecting all users of the same solution concurrently. As a result, technology and external service providers will become the empirical sources for accessible technology in the areas of infrastructure, applications and processes.
A forerunner in this brand of service, LTI has expertly established, integrated, and implemented the essential components required to deliver specific organizational solutions, consistently achieving the optimum in functionality and process.