LTI’s Global Infrastructure Services division has established itself as a best-in-class provider of Infrastructure Design and Support Services by combining a strong focus on technical excellence with an unwavering commitment to customer satisfaction. From end-user support services to the design of complex global networks, LTI consistently exceeds client expectations from both a technology and a customer service perspective.
Greg Shephard, President of LTI's Global Infrastructure Services Division, discusses the offerings and services made available to global enterprises.
Our Infrastructure Services Division was established on the principle that a process-driven approach was the key that would allow us to continuously improve quality, reduce cost and establish a viable and sustainable service offering for our clients.
LTI’s Global Infrastructure Division provides services to large multi-national corporations represented in several of Fortune’s listings of top companies, including “Top 10” and “Most Admired.” Our select list of clientele includes industry leaders in Energy, Aviation, Technology and Research.
LTI has demonstrated the ability to grow and scale to meet the infrastructure support requirements of our global clients. Additionally, our core teams of industry experts anchor our entire operation, providing our clients with more than a group of individuals. LTI delivers a strong cohesive team that functions together across sites and shifts.
LTI provides support for systems in over 50 countries across the globe. Our service management model is primarily remote management from regional hubs, with supplemental resources distributed across the globe as needed to achieve the desired level of support.
From end-user support services to the design of complex global networks, LTI consistently exceeds client expectations from both technology and customer service perspectives. Our efforts to drive quality and reduce cost have allowed clients to reduce staff, consolidate systems, and reduce costs, all while continuing to meet or exceed contractual SLAs. Our SLA performance across all contracts is consistently between 99% and 100%.
LTI’s proactive approach to offering creative solutions has been demonstrated in our willingness to invest time, money and resources in:
As a direct result of LTI’s dedications, our customers enjoy:
Throughout our history, LTI has continually increased quality, driven down costs and significantly lowered per-device pricing. We’ve also provided flexibility in our service delivery model to ensure compliance with changing standards and business drivers for our clients, allowing us to proactively accommodate various initiatives and mandates.
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