Global Infrastructure

LTI’s Global Infrastructure Services division has established itself as a best-in-class provider of Infrastructure Design and Support Services by combining a strong focus on technical excellence with an unwavering commitment to customer satisfaction. From end-user support services to the design of complex global networks, LTI consistently exceeds client expectations from both a technology and a customer service perspective.

Greg Shephard, President of LTI's Global Infrastructure Services Division, discusses the offerings and services made available to global enterprises.

Services

Security & Compliance

Cloud Services

7X24 Managed Services

Architecture & Design

Storage & Data Protection

Project Mgmt & Integration

High Performance Computing

System Monitoring

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HOW LTI DOES INFRASTRUCTURE

Our Infrastructure Services Division was established on the principle that a process-driven approach was the key that would allow us to continuously improve quality, reduce cost and establish a viable and sustainable service offering for our clients.

Working with leading companies

LTI’s Global Infrastructure Division provides services to large multi-national corporations represented in several of Fortune’s listings of top companies, including “Top 10” and “Most Admired.” Our select list of clientele includes industry leaders in Energy, Aviation, Technology and Research.

Growth and Scalability with Stability

LTI has demonstrated the ability to grow and scale to meet the infrastructure support requirements of our global clients. Additionally, our core teams of industry experts anchor our entire operation, providing our clients with more than a group of individuals. LTI delivers a strong cohesive team that functions together across sites and shifts.

Offering global solutions

LTI provides support for systems in over 50 countries across the globe. Our service management model is primarily remote management from regional hubs, with supplemental resources distributed across the globe as needed to achieve the desired level of support.

Built on a Foundation of Process and Quality

From end-user support services to the design of complex global networks, LTI consistently exceeds client expectations from both technology and customer service perspectives. Our efforts to drive quality and reduce cost have allowed clients to reduce staff, consolidate systems, and reduce costs, all while continuing to meet or exceed contractual SLAs. Our SLA performance across all contracts is consistently between 99% and 100%.

Global Infrastructure Skills

What Makes Us Different

Dedicated Services

LTI’s proactive approach to offering creative solutions has been demonstrated in our willingness to invest time, money and resources in:

  • Cost Out
  • Standardization and Documentation
  • Automation
  • Quality Process Improvements
  • Regional Expansion
  • Globalization
  • Integration of lower-cost offshore resources to drive additional savings under LTI’s direct oversight and management

Measurable Results.

As a direct result of LTI’s dedications, our customers enjoy:

  • Unwavering SLA attainment
  • Performance and availability improvements
  • Services that are consistently “First Time Right”
  • On time service delivery
  • Exceptional level of customer satisfaction
  • Significant savings for clients as a result of proactive LTI initiatives

Why Lti

Throughout our history, LTI has continually increased quality, driven down costs and significantly lowered per-device pricing. We’ve also provided flexibility in our service delivery model to ensure compliance with changing standards and business drivers for our clients, allowing us to proactively accommodate various initiatives and mandates.

GLOBAL INFRASTRUCTURE Case Studies

The importance of securing your data, enterprise and technology cannot be overstated. Today more than ever, companies are susceptible to both inside and outside intrusions.

High Performance Computing
Global Infrastructure
Data Protection Monitoring
Global Infrastructure
Private Cloud Solution
Global Infrastructure
Storage Management
Global Infrastructure
Technology Refresh
Global Infrastructure
Serverless Operations Center
Global Infrastructure